ZADCO's Business Unit – Support Unit structure is a type of “Matrix” organization. Three business units manage their respective assets and “Pull” on the support units to deliver services. The support units in their turn are the “Push” on the organization. They cut across business unit boundaries and are the feeder of corporate policies, standards, best practice new ideas and lessons learned. This “Pull-Push” matrix structure is enabled via the business processes worked by the various teams.

Effective management of business processes is a key enabler for continuous performance improvement in ZADCO and is applied to all processes defined in ZADCO's Business Process Framework. Process owners exist for all key processes and periodic checks are carried out to ensure the processes are achieving the expected results.